Privacy Policy
#1 Introduction
At Innovative Electrics Pty Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or engaging our services, you agree to the terms of this Privacy Policy.
#2 Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Full name
- Email address
- Phone number
- Property or job address
- Details about your enquiry or electrical requirements
- Any additional information you provide via forms, phone, or email
We may also collect non-personal information such as website usage data through cookies and analytics tools.
#3 How We Collect Information
We collect personal information through:
- Website contact or quote request forms (Innovative Electrics Pty Ltd)
- Phone calls and email communications (Innovative Electrics Pty Ltd)
- In-person interactions
- Cookies and website tracking technologies
#4 How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Deliver electrical services
- Communicate with you regarding your job or request
- Improve our website and services
- Maintain internal records and administrative processes
We will only use your information for purposes that are directly related to our business operations.
#5 Disclosure of Information
We may disclose your personal information to:
- Employees, contractors, or subcontractors involved in delivering services
- Service providers (such as IT or hosting providers)
- Government or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
#6 Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we strive to protect your information, no method of transmission over the internet is completely secure.
#7 Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Enhance your browsing experience
- Analyse website traffic and usage
- Improve our services
You can choose to disable cookies through your browser settings.
#8 Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request corrections if your information is inaccurate or outdated
To make a request, please contact us using the details below.
#9 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
#10 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
#11 Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Innovative Electrics Pty Ltd
Address: 6/5 Scanlon Drive, Epping VIC 3076 (Innovative Electrics Pty Ltd)
Phone: 0421 856 327 (Innovative Electrics Pty Ltd)
Email: [email protected] (Innovative Electrics Pty Ltd)
#12 Complaints
If you believe we have breached your privacy rights, you may contact us using the details above. We will investigate your complaint and respond promptly.
